For brevity’s sake I wont elaborate with much of the detail, but the gist of it is I tried to use Priceline as I often do for a one night stay in Denver. After 4 attempts in which the Priceline automated response was No Luck, I gave up and booked a regular hotel room directly by calling the hotel.   Upon returning home from my trip I checked my bank statement and realized I had been billed $70 from Priceline that night!   The next day when I called Priceline customer service and asked to have it removed I was basically laughed at and told there was nothing that could be done.  I was confused by this as Priceline has a great reputation, at least I believed.  After the call, I gathered proof to send them that showed I had no knowledge of a confirmed booking and even sent the company my credit card statement showing my purchase at another hotel that same night in question.  I mentioned that if they were to call the hotel they could confirm that no one every checked in that night they claim I booked.

Priceline had no interest in hearing my evidence and refused to remove the charge. So I took it up with my bank, Citicard, explaining to them my complaint.  Citicard actually did take the time to review my letters and 60 days later I received the notice below which shows me there is value in standing up for oneself.

So